Refund policy

Return & Refund Policy – Sulaimani Organic

Thank you for shopping with Sulaimani Organic. We value your trust and strive to provide high-quality products. Please read our return and refund policy carefully.

1. Return Policy (7 Days)
Customers can request a return within 7 days of receiving their order. To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The product must be in its original packaging.

• Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

• Damaged products are non-refundable. Please check your parcel at the time of delivery.

• Items that have been used, opened, or not in original condition will not be accepted.

3. Refund Process
Once we receive and inspect your returned item:

• We will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within a few business days through your original method of payment.

4. Exchange Policy
We only replace items if they are defective or incorrect. If you need an exchange, contact us via email.

5. Shipping Costs

• Customers are responsible for return shipping costs.

• Shipping charges are non-refundable.

6. Contact Information
If you have any questions regarding returns or refunds, please contact us:

📧 Email: sulaimaniorganic@gmail.com

WhatsApp +933459087914

📍 Address: Sulaimani Organic, Shop No. 2, Dagi Road, Nawaz Ali Market, Shwa Adda, District Swabi, Tehsil Razar, KPK

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Thank you for choosing Sulaimani Organic.